Wednesday, September 13, 2006

Pet Hate #458

(A.K.A. First signs that the company you're dealing with haven't got a clue)

Ok, so this is just a quick one.

Why, oh why, would you give a customer that may be calling you over the phone, a customer code that includes 0, O, 1 and I (in a font where 1 and I look the same)?

Is it not going to be more productive when the teleoperator does not have to say "Is that the letter O or the number zero?" on every single occurrence of the letter/number.

It's common sense really...